By means of a structured approach to change in individuals or teams that enables the transition from a current state to efficiently operate the new business application.

• Content Management workflows
• Intranet adoption and integration into corporate processes
• Streamlining of client facing processes  

Ensure standardized methods and procedures are used for efficient and prompt handling of all changes to controlled IT infrastructure, in order to minimise the number and impact of any related incidents upon service.

Relevant project experience: Worldspan, Partena, NATO, Colruyt Group, Internet Architects, Galeries Lafayette, Firststop (Bridgestone), Ahold Delhaize Group, Brussels Airport Company.